1. GENERAL INFORMATION

Nümph A/S
Ibsvej 1–3
6000 Kolding
Danmark
CVR nr.: 29518343

Telefon: +45 7631 4300
E-mail: shop@numph.com

By placing an order on numph.dk you confirm that you have read and accepted these terms and conditions.

We reserve the right to continuously update and amend the terms and conditions. The terms and conditions applicable to your order are those that were accepted at the time of purchase.

We reserve the right for errors in product descriptions, images, color reproduction, prices, stock status and other information on the webshop.

2. OVERVIEW

Below you will find an overview of our terms and conditions, divided into the following sections:

3. Ordering
4. Delivery
5. Payment
6. Returns
7. Complaints
8. Disputes
9. Customer Service
10. Personal Data
11. Liability and Force Majeure
12. Version

3. ORDERING

How to order on numph.dk.

1. Select the desired product and add it to your cart.
2. Review your order in the cart.
3. Proceed to checkout and accept the terms and conditions.
4. Enter billing and delivery details.
5. Choose delivery method and payment option and complete the purchase.

When your order is completed, you will receive an order confirmation by e-mail.

Please note that your bank or payment provider may require two-factor authentication for card payments.

You are responsible for ensuring that the information you enter when ordering is correct. We cannot guarantee that information can be changed after the order has been placed.


Who can shop on numph.dk?

Numph.dk is intended for private consumers with a delivery address in Denmark.

We deliver to private addresses, business addresses, GLS ParcelShops and GLS Parcel Lockers in Denmark.

If you want delivery to Germany, you can shop via our German webshop at shopnumph.de.

For delivery to other countries, please refer to our international webshop at numph.com, where you can find information about available delivery countries.


Prices

All prices on numph.dk are shown including VAT.

We reserve the right to change prices without notice and to correct any pricing errors.


Product information, colors and sizes

We strive to present our products as accurately as possible.

However, colors may appear differently depending on screen settings, device and lighting conditions, and we therefore cannot guarantee that colors shown on the webshop will always exactly match the actual color of the product.

Measurements, size guides and product descriptions are indicative. Minor variations in measurements, fit and appearance may occur depending on material, production and the individual item's characteristics.

Such minor variations are not considered defects or faults in the item.


Changing or cancelling an order

If you wish to change or cancel your order, please contact us as soon as possible at shop@numph.com. You can also cancel your order directly via our withdrawal form here, in accordance with EU Directive 2023/2673 on the right of withdrawal.

Once we have received your request, we will do our best to stop the order before it leaves our warehouse. We cannot guarantee that changes or cancellations are possible, as this depends on the order status. Orders that have already been processed or prepared for shipment cannot be canceled.

If your package has already left our warehouse, you can instead register your return here.


Reservation of rights – pricing errors and misuse

Price and system errors

We reserve the right for typing errors, pricing errors, technical errors, sold-out items as well as errors in prices, discount codes, promotions and stock status.

If a price, discount or other benefit is obviously incorrect, and the customer knew or reasonably should have known this, we are not bound by the agreement and reserve the right to wholly or partially cancel the order.


Misuse of discount codes and promotions

Discount codes, gift cards and promotions may only be used in accordance with the applicable terms.

Abuse, including unauthorized or repeated use, redistribution contrary to the purpose or circumventing technical limitations, may lead to cancellation of order(s), withholding of delivery and/or exclusion from future purchases.

We reserve the right to cancel any order where misuse is detected or suspected.


Discount codes and promotional offers

Discount codes, promotional codes, gift cards and similar offers are subject to specific terms and may be limited to certain customers, products, periods or usage counts.

Unless otherwise expressly stated:

• Discount codes are personal and cannot be transferred.
• Discount codes must not be copied, distributed, published or shared without our written consent.
• Only one discount code can be used per order.
• Discount codes cannot be combined with other offers or promotions unless this is expressly stated.

We reserve the right to refuse, correct or cancel orders where discount codes have been used in violation of their terms.

In the case of unauthorized use, we also reserve the right to:

• cancel the order before shipment
• require items to be returned
• charge the value of the unauthorized discount
• block future purchases

All promotions and offers apply while stocks last and may be changed or withdrawn without notice.

4. DELIVERY

At Nümph, we strive to send your order as soon as possible.

Orders placed before 14 pm on business days are normally dispatched the same day. Orders placed after this time are dispatched the following business day, and you can typically expect delivery within 3–6 business days after ordering (up to 14 days for UK customers). Express delivery is not offered.

We ship to the following countries, with shipping prices starting from €6.95:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (we do not ship to islands), Sweden, Switzerland, Turkey, United Kingdom.

All orders are sent with GLS and are insured during transport.

Current shipping prices and any free-shipping thresholds are always shown at checkout.

Please note that delivery times are indicative. We cannot be held responsible for delays caused by the carrier, weather conditions or other circumstances beyond our control.

We do not offer delivery to Iceland or Northern Ireland.


Uncollected parcels

If a parcel is not collected within the carrier's collection deadline, it is automatically returned to our warehouse.

If we do not hear from you before the parcel is returned, the order will be treated as an ordinary return, and the same return costs described in the Returns section below will apply.

If the parcel is returned due to a missed collection and you still wish to receive your order, please contact our customer service at shop@numph.com. If the reason is, for example, a delayed delivery, a missing message from the carrier, or other circumstances beyond your control, we will be happy to help find a solution.

Whether we can reship the order, and any related shipping costs, will always be assessed on a case-by-case basis.



5. PAYMENT

We accept the following payment methods:

● Visa, Mastercard, Maestro, Visa Electron
● PayPal
● iDeal
● Klarna
● MobilePay
● Google Pay
● Apple Pay

Payment is reserved when you place your order and is only deducted once the order is dispatched from our warehouse. We will never charge a higher amount than the one you approved at checkout.

All payments are processed via secure, encrypted payment solutions. All prices include VAT.

We reserve the right to correct pricing errors and cancel orders for sold-out or discontinued items.

6. RETURNS

You have a 14-day right of withdrawal on items purchased at numph.dk.

This means you have 14 days from the day you receive the item to exercise your right of withdrawal.

To exercise the right of withdrawal, the return must be registered via our return portal within 14 days.

Once the return is registered, you have an additional 14 days to send the item back.


How to return an item:

1) Register your return online

Register your return online via our return portal before sending your package back.

Use your order number (NUDK...) and the email address you used when ordering.

Exchange

When you register your return, you also have the option to choose an exchange for a different size, color, or style. Just follow the instructions in the return portal.

Exchanges are shipped as soon as payment for the exchange has been completed. Please note that exchanges and returns are processed separately. Any items that are returned will be refunded as soon as they are received and processed at our warehouse.

If you received a 10% welcome discount on your first order, the discount will automatically be applied to your exchange. You will also receive free shipping on your exchange.


2) Receive QR code

When your return is registered, you will receive a confirmation and a QR code by email.


3) Pack your order and include the return slip

Include the return slip that came with your order in the return shipment.

Make sure the item is returned:

• In the original packaging
• In the same condition as when received
• With original hangtags and price labels

You are responsible for packaging the item securely, and you bear the risk for the item until we have received it back.


4) Send your package with GLS

Take your package and the QR code to any GLS ParcelShop.

GLS will scan the QR code, print the return label, and ensure the package is returned to our warehouse.

Remember to get a receipt for the drop-off and keep it until you have received your refund.

The receipt serves as proof that the package has been sent back to us. You bear the risk for the return package until it has been received at our warehouse, and you are responsible for ensuring the package is properly packaged. If the package is lost or damaged during transport and you cannot provide proof of drop-off, we unfortunately cannot process or refund the return.

All returns must be sent directly to our warehouse address below. Returns cannot be dropped off at our head office, with retailers, or at other addresses.


Returadresse:

Nümph A/S
c/o ALPI
Essen 30
6000 Kolding
Danmark


5) Await refund

Once we have received and processed your return, the amount for the returned items will be refunded to the same payment method used for the purchase.

A returgebyr of 40 kr. will be deducted per return order for handling and shipping.

You will automatically receive an email when your return has been processed.


Refund

In the case of a valid withdrawal, the purchase amount will be refunded no later than 14 days after we have received notice of the withdrawal and have received the item(s) back.

If only part of the order is returned, any delivery costs will not be refunded.

Refunds are made to the same payment method used at purchase.


Discount handling on returns

If you used a discount code, promotion, or any other discount at purchase, the discount will be proportionally distributed across the items the discount applies to. When returning items, you will therefore be refunded the amount you actually paid for each item.

If you return part of an order where a discount code or promotion was applied, the discount will not be refunded separately.

If you received a discount for purchasing over a minimum amount, the returned items will still be refunded at the price paid at purchase.

If you received free shipping on your purchase and then return items causing the order value to fall below the free-shipping threshold, the free shipping will still apply. Therefore, no subsequent shipping charges will be billed.


Condition of the item upon return

You may try on the item in the same way as you could in a physical store to determine the item's nature, characteristics, and fit.

If hangtags, price labels, or similar are removed or damaged, or if the item is otherwise not returned in substantially the same condition as when received, this may result in a depreciation of the item's value.

In cases where the item has been handled in a way that significantly reduces or eliminates its resale value, the depreciation may amount to the full value of the item, and no refund will be issued.

7. WARRANTY CLAIMS

If you have received an incorrect or defective item, we apologize.

Please contact our customer service at shop@numph.com before returning the item.

You have a 24-month right to make a warranty claim under the Sale of Goods Act. The warranty covers manufacturing and material defects.

For a claim, please send:

• Order number
• Description of the issue
• Photos of the specific faults and defects
• Provide product name, style number and size

NOTE: Please do not return warranty claims to us before you have contacted our customer service at shop@numph.com. Claims cannot be registered and returned via our returns portal.

If the item was purchased from one of our retailers, the claim must be handled by that retailer.


8. COMPLAINTS

If you are unhappy with our service, delivery or handling of your order, please contact us at shop@numph.com.

If we cannot find a solution, Danish consumers may submit a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk

Consumers residing in another EU country may also use the European Commission’s Online Dispute Resolution platform (ODR): https://ec.europa.eu/odr


9. CUSTOMER SERVICE

Do you have questions about your order, returns or a claim?

Contact us at:

E-mail: shop@numph.com

Phone: +45 76314300

Customer service:

Monday–Thursday: 08:00–16:00

Friday: 08:00–14:30

We aim to respond to inquiries within 24 hours.


10. PERSONAL DATA

We process personal data in order to manage your purchase and our customer relationship with you.

To place an order on our webshop, we process, among other things:

• Name
• Address
• Telephone number
• Email address
• Information about your purchases

The information is used for delivery of your order and for handling inquiries regarding your purchase.

Data controller is:
Nümph A/S
Ibsvej 1–3
6000 Kolding
CVR nr. 29518343

You can read more about how we process personal data, including your rights, retention periods and recipients of information, in our Personal data and cookie policy.

11. LIABILITY AND FORCE MAJEURE

Nothing in these terms and conditions limits or excludes liability in cases where such a limitation or exclusion is not permitted under applicable law.

Nümph cannot be held liable for delays, failure to deliver, or failure to perform our obligations if this is due to circumstances beyond our reasonable control. This includes, but is not limited to, fire, flood, hurricane, riot, civil unrest, war and terrorist attacks.

We always strive to inform our customers as soon as possible and to find a reasonable solution if such situations arise.

Nümph is not liable for indirect losses or consequential damages, including lost profits, operating losses, loss of data or other consequential financial losses, unless otherwise required by mandatory law.

To the extent permitted by law, Nümph's total liability is limited to the value of the order to which the claim relates.


12. VERSION

These terms were last updated in June 2026 and replace all previously applicable terms and conditions.