Contact us

Customer service

Have questions about your order, a return, or anything else? Contact our customer service at shop@numph.com

Other inquiries

For press inquiries, collaborations, or other questions, email us at numph@numph.com

How can we help?

Enter your parcel number and track your parcel here. You can find your parcel number/tracking number in the delivery confirmation email you received.

You can return one or more items from your order via our returns portal. Read more about returns here.

Please send an email to shop@numph.com with a description and a photo of the issue, along with your order number, product name, style number and size. Read more about complaints here.

You can exchange for another size, color, or a completely different item via our returns portal here.

Frequently Asked Questions

How long is the delivery time?

At Nümph we strive to send your order as soon as possible. Orders placed before 14 pm will be dispatched the same day - otherwise the following business day.

Goods are delivered every weekday. You can typically expect to receive your order 3-6 business days after placing your order (up to 14 days for UK customers). Express deliveries are not offered.

What countries do you ship to?

We ship to all countries listed below with shipping prices starting from €6,95:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland - (please note we do not ship to Northern Ireland), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (we do dont ship to islands), Sweden, Switzerland, Turkey, United Kingdom.

Unfortunately, we do not offer delivery of orders to the Faroe Islands, Iceland, Greenland and Northern Ireland.

Your goods are sent with GLS and is fully insured.

How do I return an item?

Go to our returns portal and register your return before sending your package back to us. After registering, you will receive a confirmation and an email with further return information and instructions.

Please note that our return process varies depending on the country you are returning from. Read more about returns here.

What are your return policy?
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Where should I send my return?

All returns must be sent directly to our warehouse at the following address:

Nümph A/S
c/o ALPI
Essen 30
6000, Kolding
Danmark

Please note that we are unfortunately not able to pick up parcels from parcel shops or pickup points.

How long before the money is returned to my account?

You will receive an e-mail once your refund has been processed. Refunds are made to the same payment method you used for your purchase. Please allow 1–4 banking days for the amount to be
available in your account.

If you return your entire order, all payments received from you will be refunded, including the original shipping cost. If you return only part of your order, shipping costs from the
original delivery will not be refunded.

How do I make a claim for an item purchased at numph.com?

Contact our customer service. If you wish to make a claim of an item purchased online at numph.com, please email us at shop@numph.com with a description and photos along with your order number, product name, style number, and size.

Please do not return faulty items to us before contacting customer service. Claims cannot be registered or returned through our return portal.