How to return
1) Register your return online
Register your return online on our return portal before you send your package back. Use your order number (NUDK…) and the email address you used for the order.
You can also exchange for a different size, color or item via the return portal. When you choose an exchange, you place and pay for a new order for the desired item. In return you'll get free shipping on the exchange, and if you received a welcome discount on your first order, the discount will automatically be applied to the new order. When we receive and process your return, we'll refund the amount for the returned item.
2) Receive a QR code
When your return is registered, you'll receive a confirmation and a QR code by email.
3) Pack your order and include the return slip
Include the return slip that came with your order in your return package.
4) Send your package with GLS
Take your package and QR code to any GLS parcel shop.
They will scan your QR code, print a return label for your package, and make sure the package is returned to our warehouse.
Make sure to get a receipt when you send the package and keep it until you've received your refund.
5) Await your refund
When we have received your return, you'll be refunded the amount for the returned item(s).
Please note that we deduct a returgebyr of 40 kr. for handling and shipping of the return. You will automatically receive a confirmation email when your return has been processed.
Frequently Asked Questions
If you exercise your right of withdrawal for your entire order, all payments received from you will be refunded, including shipping costs.
PARTIAL WITHDRAWAL: If you have purchased multiple items in one order and only cancel part of your purchase, we will not refund the shipping costs for the shipment of your order.
Please note that we deduct a returgebyr of 40 kr. for handling and shipping of the return, regardless of whether you return all or part of your order.
The refund amount will be returned to the payment method you used to pay for your order. Please note that it may take 1-4 business days before the amount is available in your account. If you paid your order via MobilePay, the amount will be refunded to the account linked to the card associated with your MobilePay account.
Contact customer service. If, against expectations, you did not receive a return form with your order, please email our customer service at shop@numph.com and we'll send you a copy of the return form to include with your return shipment.
The refund will be issued to the payment method you used to pay for your order. Please note that it can take 1–4 banking days before the amount is available in your account. If you paid for your order via MobilePay, the refund will be made to the account linked to the card registered on your MobilePay account.
If you wish to return one or more items from your order, please use your right of withdrawal within 14 days after you have received your order.
Send an email to shop@numph.com with a description and photos of the issue, along with your order number, product name, style number, and size.
Please do not return items for complaint to us before you have contacted our customer service. Complaints cannot be registered or processed through our returns portal.
If you want to file a complaint about an item purchased from a third party (e.g., another webshop or a physical store), please contact the shop where the item was bought — that shop is responsible for handling complaints. We cannot process complaints for items bought through third parties.
You can exchange for a different size, color, or a completely different item via our returns portal.
Exchanges are dispatched as soon as payment has been received. We process exchanges and returns separately and will refund your return as soon as it has been received by us.
If you received a welcome discount on your first order, this discount will automatically be applied to your exchange. You’ll also get free shipping on your exchange.
A returgebyr of 40 kr. is deducted for handling and shipping of the return package - whether you return your entire order or only part of it.
If you wish to return your order via other services, you are welcome to arrange and pay for the return shipment yourself with another carrier. However, you must cover these costs yourself and they will not be refunded. We will still charge a Returgebyr of 40 kr., even if you arrange and pay for the return shipment yourself.
Please note that we do not accept returns delivered personally to our office or warehouse, nor packages sent for pickup at a parcel shop or shipments sent cash on delivery.
Send your package to:
Nümph A/S
c/o ALPI
Essen 30
6000, Kolding
Danmark
The clothing must be in its original packaging, unused, and with the original labels and price tags attached.
You are only liable for any reduction in the item’s value caused by handling beyond what is necessary to determine the item’s nature, characteristics and how it works. In other words, you may try the item on as you would in a physical store. If hangtags, price tags, or similar are damaged or removed from the item, it will be considered used and cannot be returned.
If the item has been tried on beyond what is described above, it will be considered used. This means that if you cancel the purchase you will only receive part of the purchase price back — or possibly none — depending on the item’s resale value at the time of return. To receive a full refund, you must therefore try the item without actually using it.